Business & strategyCustomer experiencetext

Find why customers contact support twice

Looks for process friction from real cases.

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Prompt

Inputs: [ANONYMISED CASES], [SUPPORT STEPS], [TIME WINDOW]. Code repeat-contact reasons, distinguish unresolved issue from new issue and flag sampling limits. Suggest one process change per major cause. Output: A frequency table, case examples and a measurement plan. Check: Counts use the same definition of repeat contact; no individual customer is exposed. If essential information is missing, identify it rather than filling the gap with a guess. Show the denominator and observation window beside each rate so comparisons remain interpretable.