Business & strategyCustomer policiestext

Test a return policy against real edge cases

Finds ambiguous paths before customers encounter them.

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Prompt

Inputs: [POLICY TEXT], [PRODUCT TYPES], [KNOWN CASES]. Create cases for damaged goods, wrong item, late delivery and missing proof. State what the text says and where it is silent. Output: A case matrix, ambiguity list and wording proposals. Check: Proposals are not presented as current policy or legal entitlement. If essential information is missing, identify it rather than filling the gap with a guess. Use only cases supported by the supplied product types; mark absent policy clauses for review.