Map the first customer's entire experience

For [SERVICE] and [CUSTOMER TYPE], blueprint the first customer journey from discovery to support after purchase. For every step, list customer action, visible response, backstage work, owner, evidence and failure recovery. Mark manual work honestly. Identify the three moments most likely to cause abandonment and propose one low-cost improvement each. Return a journey table, a first-customer test script and a weekly measurement sheet. Do not assume payment, notifications or support tooling exists unless supplied. Keep speculative future features out of the current-state map.