Customer supportTicket handlingtext

Customer support response with diagnosis

Creates a calm reply plus an internal troubleshooting path grounded in available evidence.

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Prompt

Handle this support ticket for [PRODUCT].

First classify urgency and summarise the issue using only the customer’s words. Then write a concise customer reply that acknowledges impact, gives safe steps in order, explains what evidence to collect, and sets an honest expectation. After the reply, provide an internal diagnostic checklist, escalation criteria and fields to record. Do not blame the customer or claim a fix before verification.

Known system status: [STATUS]
Ticket: [TICKET]