Explain a service wait with a calm visual timeline

Build a short video from the verified [SERVICE STEPS], [WAIT RANGE] and escalation route [CONTACT ROUTE]. Show a simple timeline with what the customer does, what the provider does, and what changes if the wait exceeds the stated range. Deliver a timed shot list, on-screen text, voiceover and caption file text. Separate typical timing from guarantees and mark any unverified interval as unknown. Do not fabricate tracking screens, staff footage or customer stories. Check the timeline adds up and that the final action is clear even with the audio off.